Return and Exchange Policy:

  • Since every pair of custom shoes is made-to-order, there are no returns or exchanges.

Defects 
In the rare event there is an issue with the product you received, please send us an email with photos of the defect and a description of what is wrong.  We may ask you to send a picture of the product being destroyed, or request you to mail the goods back.  If we require you to ship the product back to us, we are happy to cover the cost of return shipping.  Once this process is complete, will send a replacement product or issue a store credit depending on availability. 

  • Any product you return must be in the same condition you received it and in the original packaging.
  • All packages being returned from outside of Canada need to be shipped with the regular postal service, not a courier as they charge hefty border fees and we are unable to accept a parcel with pending charges. Please also ensure that the following is written visibly on the outside of the package and on any customs documentation you fill out: “Returned goods of Canadian origin – no commercial value”. Customers are responsible for return shipping on all international orders including the US. 
  • Provided your return meets our requirements, we will ensure that your refund is processed as soon as possible. You will be notified vie email once we complete your return. Returns are processed within 4 business days of us receiving them. Please allow an extra 3-10 days for the refund to appear on your credit card or PayPal.
  • Any discounts received on your original order can be applied to one exchange pair or repurchase. Any additional exchanges will not be eligible for a rollover discount. 

Undeliverable, Unclaimed, or Refused Parcels:  In the rare case that we make a mistake with your order, we will cover all costs and resolve the issue to the best of our ability as quickly as possible. If there is a delivery issue with the postal service, we will liaise with them to resolve and incur any expenses involved.  In all other cases, the following policies will come into effect:

  • Canadian Orders:  
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to $10 reshipping fee.  
  • USA Orders:  
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to CAD$12 reshipping fee.  
    • Unclaimed or refused packages subject to restocking fee.The amount of the fee will be equal to the original shipping price paid.or in the event of free shipping, $12 CAD.
    • We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incured, this amount will be deducted from your refund.
  • Orders outside of Canada and the US:  
    • Refused or unclaimed from the post office are subject to a return fee to cover our incurred costs.  As these parcels are returned to us using the same method as the original delivery, the amount of the fee will be equal to the original shipping price paid. 
    • Parcels that are not deliverable due to missing or incorrect address information provided to us during the order process are subject to a return fee to cover our incurred costs.  As these parcels are returned to us using the same method as the original delivery, the amount of the fee will be equal to the original shipping price paid. 
    • Parcels returned to sender due to a failure to follow up with Customs or the postal service, are subject to shipping charges to reship the package. In the event, you do not wish to have the parcel reshipped, we will refund the price of the shoes only.
    • If you notice your package has not moved in 48 hours of arriving to the destination country, please contact us so we can assist with providing information to release the package. Failure to contact us within a resonable amount of time, may result in the package being returned to sender, and shipping charges will apply. 
    • We are not responsible for any tax, duties, or customs you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incured, this amount will be deducted from your refund.

Sizing:
Sizing guidelines are available for reference only. We are not responsible if the guidelines are incorrect. Every person is different and so are your feet! Please contact us if you have sizing questions

Shipping policies and Billing address:

We only ship orders if the billing address matches the card used at time of purchase. If you are sending the package to an alternate address then the billing address, or we are unable to verify the Name/Address of the card, Blockchain Shoes has the right to refuse the order. To ensure a successful delivery to an alternate address, we recommend you call and speak to a staff member prior to placing your order. PayPal accounts will need to have a Confirmed or Verified status to be processed and shipped.

Currency Policy:

All transactions are charged in USD.  Currency conversions on our website are estimates for information purposes only.

Blockchain Kicks cannot guarantee the accuracy of the exchange rates being displayed. You should always confirm current exchange rates with your bank or credit card provider before making any transactions that could be affected by changes in these rates.

Customs, Duties, & Brokerage Policy:

We strongly urge our customers to look into any customs or tax implications prior to ordering from abroad. We are not responsible for any tax, duties, brokerage or customs fees you may have to pay upon the arrival of the goods. Customers who refuse their packages are still responsible for the return shipping and any other charges incured, this amount will be deducted from your refund.

In some countries there is an additional delivery fee charged by the countries' postal service. Since we cannot control how the package is delivered in your home country, we are not responsible for these fees. If you have concerns about a delivery charge please consider UPS as your shipping option.

In addition, although we provide expected delivery dates, failure to communicate with your local customs offices may result in the return or delay of delivery. Customs departments have the legal right to hold a package if they deem necessary and we are not responsible for these types of delays. If your tracking number indicates your shoes are being held for customs, we strongly urge our customers to contact their local post office with their tracking number to clear up any issues or payments to ensure a timely delivery. If you notice your package has not moved within 48 hours of arriving to the destination country, please contact us to assist you in finding the correct contact information. 

Custom Prints:

*Please note that because these shoes are made custom per order, there are no returns or exchanges on custom printed shoes.